About Our Hospital

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• Why can’t my pet see the same veterinarian each time we visit?

  We make every effort to accommodate our clients’ requests. However, there may be circumstances that prevent a certain veterinary team member from being available during your pet’s visit. Scheduling conflicts,…

• Why is my veterinarian referring my pet to a specialist?

  We want our patients to have the best possible outcome. This is why we sometimes make the decision to refer patients to veterinary specialists or specialty clinics when advanced training…

• Can I call and have you fax a copy of my pet’s rabies certificate and proof of vaccinations to the kennel where my pet will be staying?

  If your pet will be visiting a kennel or if you would like to update the records at your regular kennel we are able to fax them a vaccine certificate. Please…

• Do you perform at-home euthanasia?

  Unfortunately, this is not a service we offer. However, if you would like a veterinarian to come to your home, we can suggest a reputable veterinarian who can accommodate your…

• Why do you check my dog’s weight every time he/she comes in for a visit?

  We keep track of your pet’s weight just like your doctor’s office keeps track of your height and weight each time you visit. Having an accurate and current measurement of…

• My pet is really well trained. Does he/she need to be on a leash/in a carrier when we visit the hospital?

  For the safety and protection of all clients, patients, and veterinary team members, we require all pets to be on a leash or in a carrier when they arrive at…

• I brought my pet to see the veterinarian for a problem, and my pet isn’t getting any better. What can I do?

  Call us to book a recheck appointment. Just like doctors, veterinarians sometimes need to try more than one treatment/medication to find the solution to cure or manage a pet’s condition….

• Is it OK to call with questions about my pet’s health?

  Although we can’t provide lengthy consultations or a diagnosis over the phone, we welcome questions from our clients. Please feel free to call or email us anytime.

• What forms of payment do you accept?

  We can accept any of the following payment methods: Cash Visa MasterCard American Express We also accept most pet insurance plans.